General Terms and Conditions

1. General introductory provisions

Purchases of goods on our website can be made by both legal and natural persons, provided that the rules listed below are followed.

1.1 The trading company Herman Slovakia Production s.r.o. (hereinafter referred to as the "seller" or " Herman Slovakia Production s.r.o."), Němcove 30, 042 18 Košice, is registered in the commercial register of the District Court Košice 1, section: Sro , file: 37629/V. The company Herman Slovakia Production s.r.o. operates a shopping web portal / web store on the website www.herman.sk and its sub-sites (further on, appropriately, the "shopping portal"). Through this portal, a third party (hereinafter "buyer") has the opportunity to view the goods on the shopping portal page. At the same time, under the conditions determined by these general terms and conditions (hereinafter "T&C") and on the assumption of acceptance of the order/draft purchase contract by the seller, this person as a buyer has the opportunity to purchase the goods selected by him.

Seller's e-mail address herman@herman.sk . Seller's telephone number +421/58/44 22 248. Operating hours of the seller's call center and complaint center: normal working days Monday to Friday from 07:30 to 16:00. excluding non-working days and holidays. These data may be changed or updated at www.herman.sk at any time

1.2 These General Terms and Conditions regulate the legal relations between the company Herman Slovakia Production s.r.o. as a seller and a buyer who, in accordance with the procedure according to General Terms and Conditions, expresses an interest in purchasing goods on the website www.herman.sk and its sub-sites. Depending on their content and the participants in the purchase, these legal relationships between the seller and the buyer arising from the purchase, delivery of goods and complaints about product defects are adequately governed by the provisions of the relevant legislation of the Slovak Republic, in particular the Civil Code of the Slovak Republic and the Commercial Code of the Slovak Republic. These General Terms and Conditions also regulate the obligations of the parties until the conclusion of the purchase contract based on the registration of the buyer. The mutual relations between the seller and the buyer are also governed by the complaint procedure for the online store www.herman.sk (hereinafter referred to as the "Complaint Procedure") listed in point 4 of the General Terms and Conditions.

1.3 Purchase contract means a contract between the seller and the buyer, the subject of which is the purchase of goods presented on www.herman.sk , concluded according to Article 2 et seq . GTC.

1.4 Provisions of Art. 5. and 6. GTC do not apply to a buyer who purchases goods for business purposes and not for personal consumption. Liability for product defects in this case is governed by the provisions of the Commercial Code of the Slovak Republic.

1.5 Data and illustrative images of the presented goods on the shopping portal (especially availability, price, size, stock) are not updated by the online seller at any time. These data regarding the goods may not always be correct and complete on the shopping portal compared to the actual condition. The "availability" data displayed for the product item on the shopping portal cannot be interpreted as a deadline for the delivery of the goods by the seller. The stated availability of the goods is only an indicative, non-binding estimate of the time that is expected to sell out the seller's available stock. It is not possible to show the goods to the buyer in advance, it is not always possible to receive and accept orders and deliver them, even through a third party. The goods sold through the shopping portal are always limited by the seller's current stock, and reordering and/or delivery of goods after they are sold out is not possible, even through another person. In certain cases, the seller will not be able to deliver the products or equivalent products or arrange for the delivery to be carried out by another seller at this price, in a time and in a quantity that is reasonable considering the product, the scope of product advertising and the price, especially if an extraordinary case has occurred according to Art. 2.15 GTC. The buyer will always be informed in an appropriate manner about any such extraordinary fact of the impossibility of delivering the goods, and in the case of a concluded contract, each of the parties has the right to withdraw from the contract.

2. Order (ordering goods / purchase contract / actions necessary to conclude the contract)

2.1 The purchase of goods is carried out by issuing and sending an order to the buyer in the shopping portal www.herman.sk (An order placed in this way is considered binding and is in accordance with Act No. 108/2000 Coll ., as amended and regulations, understood as a concluded contract remotely.) of the seller with the fact that the buyer's order must be approved (accepted) by the seller in accordance with the GTC, otherwise the contractual relationship will not be established. If the order is accepted by the seller according to the GTC, the seller will deliver the ordered goods within the delivery period according to Art. 4.1 GTC.

2.2 Buyer registration can be done before selecting the goods or during the selection process. The person filling out the registration form is obliged to fill in the data according to the required fields of the registration form truthfully. By filling out the registration form, the buyer simultaneously gives his consent to the processing of his personal and other data in accordance with Art. 7. et seq . GTC and with the conditions according to GTC. The buyer is obliged to update these data without delay on the portal when sending the order if they change, as their correctness, truthfulness and up-to-dateness affect the delivery of the goods to the buyer. Mandatory fields of the registration form are marked with a "*". The buyer is obliged to provide correct, complete and true data. Failure to fulfill the stated obligations by the buyer is interpreted to the buyer's disadvantage. A successful registration process is completed by assigning an access name and password. The buyer is obliged to keep the access name and password generated in the registration process in a safe place and to protect it in such a way that it cannot be misused.

2.3 The buyer views and selects the goods according to the main product categories listed in the left product menu, or by clicking on their subcategories or displayed goods.

2.3.1 For the goods, the buyer selects the data according to the published order information and adds the goods to his order by clicking the "Add to basket" button. If the buyer has finished the selection process, he clicks on the "Basket" button in the upper right corner. Otherwise, he is entitled to return to the process of selecting goods by clicking on "back", or "continue shopping".

2.3.2 In each of these steps, the buyer proceeds according to the navigation instructions, and each of these steps is usually completed by clicking on "I confirm" in an unspecified graphic form. The buyer is obliged to provide complete, true and correct data necessary for the correct delivery of the goods. The buyer is obliged to check the correctness of the selected data and data in the process of ordering goods before they are definitively sent to the seller.

2.4 The application of any other conditions of the buyer stated in the order, other document, report or e-mails of the buyer, which would be in conflict with these stated GTC, is expressly excluded.

2.5 The buyer's order is considered sent if it is delivered to the seller and if it contains all the required data - the name of the ordered goods, its quantity, price, delivery and billing address, e-mail and telephone contact (mobile phone) of the buyer. If the General Terms and Conditions do not provide otherwise in a special provision, the seller is bound by his offer of goods, including its price, from the time of sending the acceptance of the order to the buyer (conclusion of the contract) until the time of delivery of the goods to the buyer.

2.6 Before sending the order to the seller, the buyer is always required to confirm by clicking that he has familiarized himself with and agrees with the valid GTC of the seller, considering them as part of the contractual relationship between the seller and the buyer. The process of issuing and sending the order to the buyer cannot be completed without performing this action. Each order is assigned a registration number. When communicating with the seller and when paying, the buyer also states the order number of the goods.

2.7 The buyer sends the seller an order through the shopping portal. This order is the buyer's proposal to conclude a purchase contract under the terms and conditions of these GTC. The order is intended for the seller to be accepted by the seller within 15 days from its delivery to the seller. By sending an order to the seller through the shopping portal, the buyer expresses his will to be bound by his order during the specified period, to buy and take over the goods selected by him at the purchase price, in accordance with the terms and conditions of the General Terms and Conditions, subject to its acceptance by the seller. After delivery of the order, the seller electronically confirms the buyer's order without delay, ie informs the buyer about the receipt and inclusion of the buyer's order in the seller's system. Electronic confirmation of the order is not acceptance of the order by the seller according to Art. 2 GTC and does not establish the creation of a partial purchase contract.

2.8 Based on the agreement of the parties and in accordance with the General Terms and Conditions, the purchase contract between the parties is concluded if the seller confirms the buyer's order and at the same time accepts it by a special e-mail or message addressed to the buyer within the specified period of 15 days from the delivery of the order (i.e. expresses approval of the order) according to the procedure of these GTC. The seller accepts the buyer's order by sending an e-mail or message to the buyer. Based on the agreement of the parties and these GTC, the seller is obliged to fulfill the accepted order within the deadline according to Art. 3.1.1 GTC.

2.9 The buyer may revoke the order by e-mail delivered to the seller, if this revocation occurs to the seller before the seller accepts the order in accordance with the GTC. If the deadline for accepting the order (acceptance of the order) expires without acceptance by the seller, the order will be automatically cancelled. The order is also canceled in other cases according to the GTC.

2.10 Change in the order/conditions: if the seller is unable to agree - accept the buyer's order in its entirety (e.g. 1 out of 3 items will not be available) or if he proposes a change to it or a change to the terms of delivery for other reasons, the buyer will be informed of this fact by e- by e-mail or in another suitable way. At the same time, you will be asked to express your consent, or of disagreement with the change. The buyer is obliged to express his consent, or disagreement within 2 days from the date of notification of the proposed change. During this time, available items from the buyer's order will be reserved for the buyer. A contractual relationship between the parties will only be established by the acceptance (agreement) by the seller of the proposed change in the order by the buyer. In the event that the buyer does not agree to the change within the specified period in the manner indicated, the buyer's order is considered to be canceled in its entirety by the futile expiration of the specified period and the seller's proposal for the change is considered not accepted by the buyer.

The purchase contract between the seller and the buyer is concluded by the acceptance of the buyer's order by the seller or by the acceptance of a change to the order proposed by the seller and made by the buyer. From the purchase contract, the seller is obliged to hand over the object of purchase to the buyer and fulfill the obligations according to the General Terms and Conditions. From the concluded contract, the buyer has the obligation to take over the object of purchase, pay the seller the agreed performance price for it and fulfill the obligations according to the contract and GTC. The seller fulfills the accepted order within the deadline according to Art. 4.1 GTC.

2.11 In special cases and before sending the acceptance, the seller reserves the right to request from the buyer the delivery of additional necessary documents and data, or to verify the correctness of the buyer's e-mail address or mobile number. The seller is always entitled, depending on the nature of the buyer's order, to ask the buyer for additional authorization of the order or the buyer's identity in a suitable way, such as in writing, by e-mail, text message or by phone. If the buyer does not carry out the additional authorization by the seller in the manner required and within the period required by the seller, the order (before its acceptance) or the purchase contract (after acceptance) is canceled from the beginning if this period expires in vain.

2.12 If, before or after the conclusion of the contract, the seller discovers a typographical, system, human, supplier or other error regarding the goods, their price, availability, quantity or possibility of their delivery, as well as in the case of sold-out stocks, unavailability of the goods or if he is unable to deliver the goods to the buyer within the agreed period or at the price stated in the online store or for reasons of force majeure, he will inform the buyer about this fact. In any of these extraordinary cases, both the seller and the buyer are entitled to withdraw/cancel their order before concluding the contract (buyer), or reject it (seller). If such an extraordinary circumstance occurs after the conclusion of the contract, the seller is entitled to withdraw from the contract until the moment of delivery of the goods to the buyer. The buyer is also entitled to withdraw from the purchase contract in accordance with the GTC and legal regulations in the event of the occurrence of this extraordinary notified circumstance. If the buyer has already paid the purchase price, it will be returned to him in accordance with legal regulations and GTC. The seller is entitled to unilaterally withdraw from the contract and/or not deliver the goods to the buyer even if he discovers that incorrect, incomplete or untrue information about the buyer, the person receiving the goods, or if there is a risk that due to the behavior of the person, with with which the seller communicated, damage may occur on the seller's side (e.g. fraud).

2.13 The buyer is entitled to unilaterally withdraw from the contract in the period from the conclusion of the contract until the delivery of the goods, with the fact that he is obliged to bear the costs of already carried out transport and the costs of delivering the goods. The buyer's options for withdrawal after taking over the goods are listed in the General Terms and Conditions and legal regulations.

2.14 Neither the buyer nor the seller is entitled to assign a claim from mutual relations to a third party.

2.15 Before sending the order, the buyer is entitled to perform the actions and use the technical means described in Art. 2 and 3 of these GTC.

3. Purchase price of goods, terms of payment, delivery of goods, delivery conditions and transport costs

3.1 Purchase price of goods, terms of payment, delivery of goods

3.1.1 The buyer is obliged to pay the seller for the goods the purchase price and the cost of transportation according to the order accepted by the seller (concluded contract). When creating an order, these items are also listed in total (the sum of the price of goods and shipping). The price of goods on the portal is listed with VAT, unless it is explicitly stated that it is a price without VAT. VAT is applied to the supply of goods and services in accordance with legal regulations.

3.1.2 The purchase price of the goods never includes bank fees for payment of the purchase price, costs of transporting goods, costs of cash on delivery, costs of delivery of purchased goods according to point 4 of the General Terms and Conditions, costs of using electronic means of communication. The buyer is obliged to pay these fees and costs, unless otherwise stated below. When paying from abroad, the buyer as the payer is obliged to bear the fees of his bank and other fees, especially those of correspondent banks and the recipient's bank.

3.1.3 The price may change due to an obvious typographical or other error related to the price of the goods found in the seller's system or published on the shopping portal for the goods. Both the buyer and the seller are entitled to cancel the order, or withdraw from the purchase contract (until the moment of taking over the goods) if the buyer is informed of a change in the purchase price of an item due to an obvious typographical or other error regarding the price of the goods.

3.1.4 Method of payment of the purchase price, the cost of transporting the goods (the method of payment is chosen by the buyer in the 2nd step of ordering the goods on the shopping portal and is indicated in the order with the calculation of costs):

- in cash upon receipt of the goods (cash on delivery) - the purchase price and the costs of cash on delivery and transportation of the goods are indicated in the shopping cart in the process of ordering the goods,

3.1.5 Bank fees for payment of the purchase price and transport costs to the buyer are governed by the contract between the buyer and the buyer's bank. The buyer is warned that the information on the costs of transporting the goods is clearly stated in the process of ordering the goods and depends on the choice of carrier/delivery service/delivery method. The costs for the use of electronic means of communication are governed by the contract between the buyer and his internet connection provider, or his provider of electronic communication services.

3.1.6 The seller shall issue and deliver the invoice to the buyer in accordance with the applicable laws of the Slovak Republic. By sending the order, the buyer agrees that the invoice will be sent together with the goods or made available to the buyer electronically. The invoice is sent together with the goods, and the invoice is also a delivery note and a guarantee note, if a separate guarantee note is not delivered. The special delivered guarantee certificate can be confirmed by the seller based on the buyer's request within 7 days from the day of delivery of the goods to the buyer.

3.1.7 When withdrawing from a concluded contract, the procedure is in accordance with legal regulations and GTC. If the purchase price was paid before the conclusion of the contract and the contract is not concluded even within 15 days from the delivery of the buyer's order, the purchase price will be returned to the buyer no later than 30 days from the date of delivery of the buyer's order or within 15 days from the day from the rejection of the order or cancellation of the order, and whichever of these dates occurs first. The purchase price will be refunded to the account from which the payment was received, or in another way based on the agreement of the parties. Before returning the paid price, in case of doubt, the seller is entitled to demand from the buyer proof of the fact that he is the owner of the account and/or the right to receive money. funds. If the seller is obliged to return the purchase price to the buyer and the goods have already been delivered to the buyer, the seller will return the purchase price to the buyer only after returning the goods to the seller.

3.2 Delivery conditions and transport costs

3.2.1 Delivery times are different for different types of products. The date of delivery or collection of the goods will always be notified to the consumer when the order is verified. In exceptional cases, when some types of goods are not in stock, and are not available even from manufacturers and importers, the delivery time may be longer. In most cases, the seller will deliver the goods to the buyer within 14 days from the date when the contract was concluded between the seller and the buyer in accordance with these GTC. The seller will deliver the goods to the buyer at the address indicated by him when issuing the order (exclusively in the territory of the countries in the European Union) and exclusively to the person listed as the buyer. The delivery or release of goods to a person other than the buyer is not possible without the prior written consent of the seller and the documents required by the seller. For this reason, it is essential that the buyer correctly enter his identification data when ordering the goods and the data for the delivery of the goods. Delivery of goods outside the territory of the Slovak and Czech Republics or to another person without authorization to receive the goods is not possible. The supplier of the goods is entitled to find out and verify with the receiving person by appropriate means whether this person is the buyer and whether he is authorized to take over the goods. If the circumstances require it, the seller and the buyer can agree on an extension of the delivery period, or on a substitute performance of the same quality and price.

The price of postage and packaging within the territory of the Slovak Republic for an order of less than €50.00 without VAT (€150 without VAT for registered merchants) is set at €5.00 without VAT. For an order whose price without postage and packaging is or exceeds the price of €50.00 without VAT, the delivery of the goods is FREE.

The courier company will deliver the package to you within 24-48 hours from the date of dispatch.

Contact the complaints department: herman@herman.sk .

3.2.2 Delivery of the goods to the buyer is possible only if the purchase price and the cost of transportation for the delivered goods have been paid. Otherwise, the seller, or the carrier/deliverer is authorized not to deliver the goods and the seller is not in arrears with the delivery of the goods. The buyer is obliged to properly take over the goods from the carrier/delivery person within the scope of the order accepted by the seller. The buyer acquires ownership of the goods only after payment of the purchase price of the goods, the cost of transportation and subsequent acceptance of the goods.

3.2.3 In certain cases, the seller is entitled to change the buyer's chosen method of transporting the goods to another offered method of transportation before accepting the order. In this case, the buyer will be informed of this fact in writing and a change to the order and terms of the contract will be proposed according to Art. 2 GTC and will be informed about the change in shipping costs. A change in transport costs due to a change in the method of transport will not be to the buyer's disadvantage.

3.2.4 The buyer is informed that the seller is entitled to deliver the goods in several separate deliveries, with the fact that even for such separate deliveries of the goods, the transport price applies as when accepting the order (that is, multiple transports are charged only for the price of one transport).

3.2.5 The seller, transport company or delivery service is entitled to notify the buyer of the delivery of the goods by e-mail, text message or other appropriate form (e.g. by telephone). The buyer agrees to the seller providing this buyer's data to the shipping/forwarding company or delivery person. The buyer is obliged to be reachable at the address indicated by him at the time of the notified delivery of the goods.

3.2.6 When taking over the goods, the buyer is obliged to prove his identity to the carrier without being prompted by means of valid identity documents (identity card or passport). These documents must show the identity of the buyer and the authorization to take over the goods. Otherwise, the goods may not be handed over by the seller/carrier.

3.2.7 In the event that the buyer unjustifiably refuses to take over the goods or repeatedly fails to take over the goods, the seller is entitled to claim against him all costs incurred in this connection.

3.2.8 The seller is entitled to unilaterally and at his own discretion internally determine the value of the order, for which the buyer no longer pays the price of transporting the goods. The fact of payment or non-payment of the transport price by the buyer will be displayed in the order on the website www.herman.sk . The seller is entitled to unilaterally change and adjust the value of the order (concluded contract) without the need to indicate the change in these GTC, in which case the buyer does not pay the shipping price. This change does not affect the concluded contracts.

3.2.9 When taking over the goods, the buyer is obliged to check the integrity of the packaging and the completeness of the delivery, especially the number of transport packages (packages/shipments). In case of any obvious errors detected in connection with the transport and the goods, the buyer is obliged to notify the carrier and the seller immediately, no later than within 12 hours. The buyer is obliged to indicate on the transport document all obvious damage to the shipment and damage to the packaging. If the transport packaging is equipped with an original tape that is damaged or other damage to the packaging or shipment is detected due to unauthorized opening of the shipment, the buyer is obliged not to accept the shipment from the carrier/delivery person. By signing the acceptance protocol, the buyer confirms that the shipment was received intact. If the buyer does not raise objections to the non-delivery of the goods and the non-delivery of the documents supplied with the goods within 12 hours of the delivery of the goods, based on the confirmed delivery and waybills, it is assumed that the goods were properly delivered to the buyer, unless the contrary is proven.

3.2.10 The buyer shall notify the seller of damage to the goods by e-mail or in another suitable way. It is not possible to take into account the additional reporting of mechanical damage detectable upon receipt of the goods and these will not be recognized.

3.2.11 The seller will immediately inform the buyer about the impossibility of delivering the goods, as well as in cases of force majeure or reasons for which the seller or the carrier/delivery person is not responsible. In this case, the seller offers or provides the consumer with alternative performance and proceeds according to the GTC and legal regulations.

4. Warranty and complaint conditions, complaint procedure

4.1 The provisions of this point do not apply to the buyer who purchases goods for the purpose of business and not for the purpose of personal consumption of natural persons. Liability for product defects in this case is governed by the provisions of §422 et seq . Commercial Code. The seller handles consumer complaints in accordance with the laws of the Slovak Republic, in particular Act No. 250/2007 Coll . as amended, the Civil Code of the Slovak Republic and applicable legal regulations.

4.2 For all goods purchased on the basis of civil relations, the warranty period in accordance with the laws of the Slovak Republic is 24 months by default, if the laws of the Slovak Republic do not establish a shorter period for certain types of goods.

4.3 The duration of the warranty period follows from the legislation of the Slovak Republic. The warranty does not apply to errors and damages caused: in connection with normal wear and tear, actions of the buyer or a third party after the buyer has taken over the goods, unprofessional, careless handling, excessive load, mechanical damage or wear, use of the goods contrary to its instructions or purpose of use or non-compliance of the rules of use, maintenance or storage, in case of natural disasters, unprofessional or incorrect assembly or installation or storage, as a result of not performing regular maintenance and service inspections (if they are specified according to the user manual).

4.4 The buyer's warranty expires even if the seal is removed from the goods, or if the goods are tampered with.

4.5 The buyer can make a claim by sending the goods together with other required documents (in particular proof of purchase) to the central claims department of Herman Slovakia Production s.r.o. at the address Mokrá Lúka 226, 050 01 Revúca.

4.6 The buyer shall attach a legible original or a copy of the proof of purchase of the goods to the claimed goods and provide a detailed description of the defect and the way in which the defect manifests itself on the outside. The goods must be delivered in a clean condition and with the accessories supplied with the goods.

4.7 The seller issues a confirmation to the consumer when making a claim. If the complaint is made via means of long-distance communication, the seller must deliver the confirmation of the complaint to the consumer at the latest together with the proof of the claim; confirmation of the application of the claim does not need to be delivered if the consumer has the opportunity to demonstrate the application of the claim in another way. Complaint assessment is not possible without presenting the goods.

4.8 If it is a defect that can be removed, the buyer has the right to have it removed free of charge, in a timely manner and properly. The seller is obliged to remove the error without undue delay. Instead of removing the defect, the buyer can demand the replacement of the item, or if the defect concerns only a part of the item, the replacement of the part, if this does not result in unreasonable costs for the seller considering the price of the goods or the severity of the defect. The seller can always replace the defective item with a faultless one instead of removing the defect, if this does not cause serious difficulties for the buyer. If it is a defect that cannot be removed and which prevents the item from being properly used as a defect-free item, the buyer has the right to exchange the item or withdraw from the contract. The same rights belong to the buyer if the defects can be removed, but if the buyer cannot properly use the item due to the reoccurrence of the defect after repair or due to a larger number of defects. If there are other irreparable defects, the buyer has the right to a reasonable discount from the price of the item.

4.9 The seller shall issue a document on the handling of the claim no later than 30 days from the date of application of the claim in accordance with the Consumer Protection Act and legal regulations. The buyer acknowledges and agrees that the document on the application of the claim and the equipment of the claim will be delivered to the buyer in accordance with legal regulations. After the end of the complaint procedure, as well as on the basis of the buyer's request, the buyer is obliged to take over the claimed goods from the seller within a period of 15 days, if the claim was settled in the form of repair, discount, exchange of goods (new goods) or rejection of the claim.

4.10 If the buyer does not take over the item even within 30 days after handling the complaint or within 30 days from the day of repeated delivery of the goods to the buyer or does not take over within the same period from sending the seller's invitation after the end of the complaint procedure to the contact address provided by the buyer, the seller is in accordance with the legal authorized by regulations to demand payment from the buyer in the amount of €0.25 for each day of storage.

5. Return of ordered goods - withdrawal from the contract

5.1 . The seller is entitled to withdraw from the purchase contract due to the stock being sold out, the unavailability of the goods, or if the manufacturer, importer or supplier of the goods agreed in the purchase contract stopped production or made such serious changes that made it impossible to fulfill the seller's obligations arising from the purchase contract or for reasons of force majeure , or if, even after making all the efforts that can be fairly required of him, he is unable to deliver the goods to the customer within the period determined by these terms and conditions or at the price stated in the online store. The seller is obliged to immediately inform the buyer about this fact and to return to him the already paid deposit for the goods agreed in the purchase contract within 15 days from the notification of withdrawal from the contract by transfer to the account designated by the buyer.

5.2. The buyer has the right to withdraw from the purchase contract without giving a reason under the conditions regulated by Act no. 102/2014 Coll . on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of certain laws (hereinafter referred to as the "Act on Consumer Protection in the Sale of Goods") within 14 days from the date of receipt of the goods . Within this period, the buyer has the right to unpack and test the goods in a similar way as is usual when buying in a classic "brick and mortar" store. However, testing does not mean starting to use the product and then returning it to the seller. The goods are considered to be taken over by the buyer at the moment when the buyer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if

a) the goods ordered by the buyer in one order are delivered separately, at the moment of receipt of the goods that were delivered last, or if

b) delivers goods consisting of several parts or pieces, at the moment of acceptance of the last part or last piece, or if

c) supplies the goods repeatedly during the defined period, at the moment of acceptance of the first delivered goods.

5.3. By sending the order to the seller, the buyer confirms that the seller has fulfilled his information obligations in a timely and proper manner according to section § 3 par. 1 of the Act on Consumer Protection in the Sale of Goods.

5.4. The buyer can exercise the right to withdraw from the contract with the seller in written form or in the form of an entry on another durable medium or by means of a contract withdrawal form sent to the postal address of the seller, Herman Slovakia Production s.r.o., Mokrá Lúka 226, 05001 Revúca, Slovak Republic.

5.5. Withdrawal from the purchase contract via the form for withdrawal from the contract in accordance with the preceding point of these general terms and conditions must contain the data required therein, in particular the exact specification of the goods, date of order, first and last name of the consumer/consumers, address of the consumer/consumers, signature of the consumer/consumers, the way in which the seller should return the already received payment, especially the account number and/or postal address, date. By withdrawing from the purchase contract, the buyer is obliged to deliver the goods to the seller together with accessories, including documentation, instructions, warranty card, proof of payment, etc. and in the original packaging by sending or bringing it to the address Herman Slovakia Production s.r.o., Mokrá Lúka 226, 05001 Revúca, Slovak Republic. We recommend insuring the goods. The seller does not accept cash on delivery shipments.

5.6. If the buyer withdraws from the contract, any additional contract related to the contract from which the buyer withdrew is also canceled from the beginning.

5.7. The buyer can withdraw from the contract, the subject of which is the delivery of goods, even before the expiry of the withdrawal period. The withdrawal period is preserved if the buyer sends a notice of exercise of the right to withdraw from the contract before the withdrawal period expires.

5.8. After withdrawing from the contract, the seller will return to the buyer the payments that the buyer has demonstrably paid in connection with the conclusion of the contract, i.e. the purchase price. Additional costs mean the difference between the delivery costs chosen by the buyer and the costs of the cheapest common delivery method offered by the seller. Payments will be returned to the buyer within 14 days from the day the seller receives the buyer's notice of withdrawal from the purchase contract. Payment will be made in the same way that the buyer used to pay the seller, if the buyer did not indicate another payment method in the withdrawal form, without charging any additional fees.

5.9. Payment for the purchased goods will therefore be paid by the seller to the buyer only after the returned goods have been delivered back to the address specified in point 5.5. of these general terms and conditions or upon presentation of a document proving the return of the goods, whichever occurs first.

5.10. In the event that the buyer withdraws from the contract in accordance with point 5.2. of these general terms and conditions and delivers goods to the seller that are used and damaged or incomplete or the value of the goods in question is reduced as a result of such handling of the goods that goes beyond the treatment necessary to determine the properties and functionality of the goods, the seller is entitled to compensation against the buyer damages in the amount of the value of repairing the goods and returning the goods to their original condition or the claimant has the right to demand reimbursement from the consumer for the reduction in the value of the goods.

5.11. The buyer is obliged to send back or hand over to the seller the goods together with accessories, including documentation, instructions, warranty card, proof of payment, etc., no later than 14 days from the date of withdrawal from the contract. and in the original packaging.

5.12. When withdrawing from the contract, the buyer bears the direct costs of returning the goods to the seller or a person authorized

the seller to take over the goods. The direct costs associated with returning goods cannot be adequately calculated in advance. According to the available information, the expected estimate of these costs depends on the size, weight of the goods, the distance from where the goods are returned and the prices at which the selected carrier provides its services to the buyer in the amount of EUR 4 to EUR 150.

5.13. When withdrawing from the contract, the buyer also bears the direct costs of returning the goods, which due to their nature cannot be returned by mail. The direct costs associated with returning goods cannot be adequately calculated in advance. According to the available information, the expected estimate of these costs depends on the size, weight of the goods, the distance from where the goods are returned and the prices at which the selected carrier provides its services to the buyer in the amount of EUR 4 to EUR 150.

5.14. In the event that the buyer fails to fulfill any of the obligations listed in points 5.4. and 5.5. of these general terms and conditions, withdrawal from the purchase contract is not valid and effective and the seller is not obliged to return all demonstrable payments according to point 5.8. of these general terms and conditions to the buyer and at the same time is entitled to reimbursement of the costs associated with sending the goods back to the buyer.

5.15. The buyer cannot withdraw from the contract of which it is the subject